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June 19, 2000
Big City

The rebirth of Surat reveals the power of one

Can one man make a difference? Last week, the Jindal Arts Creative Interaction Centre hosted a panel discussion among eminent citizens following a screening of the documentary, Blessed By The Plague, at the NCPA. And this was one of the more significant issues that cropped up. The inspiration for the question was of course, the depiction of the dynamic S R Rao who became municipal commissioner of Surat eight months after the occurrence of the ‘plague’ (experts are still not sure if the Surat epidemic was really plague) and turned it from an open sewer into what INTACH described as the ‘second cleanest city in the country’.

So can one man really make all the difference? In Mumbai we have seen our share of messiahs. Julio Rebeiro the plainspeaking cop, his deputy Y C Pawar who took on the mighty Vardarajan, Arun Bhatia and T Chandrashekhar are some names that come to mind. The most prominent of all needless to say, would be our doughty Demolition Man, G R Khairnar. These days Khairnar has an almost Superman like presence. Passersby crane their necks for a glimpse when the rumour spreads that ‘Khairnar is here’ and an awed crowd surrounds the shattered remains of his work hours after his departure.

With such adulation it seems as if even a single person in a powerful position could wreak miraculous change. Yes and no. There is little doubt that individuals can and do make a difference. They can make a difference in various ways. In small but effective ways such as by suggesting innovative solutions to intractable problems, supporting sincere initiatives, providing information and so on. They can also be pro-active, vigorously pursuing wrong doers and pushing through change in the face of opposition. The latter can undoubtedly leave them vulnerable to all sorts of intimidatory tactics : protests, court cases,suspension, vilification campaigns and the ever present threat of transfer.

What is the solution? The one that seems obvious is citizens’ involvement. If people want their city to improve then it is essential that they pay for it - and not just in monetary terms but by actively supporting the individuals they feel have been acting in their interest. One constantly hears talk of the overpowering ‘system’; the fact is the system is a democratic one and whatever its flaws, public opinion is a significant part of it. Politicians, the bane of middle class existence, can only ignore an awakened citizenry at their own peril. What makes this process simpler is the emergence of myriad citizens’ movements in the city in recent times.

That apart, there are other factors to be considered. The one thing that is clear in the Surat experience is that it needed something as terrifying and huge as the ‘plague’ to rouse people out of their complacency. Till then the people of the town were unmoved by and even contributing to an unimaginable state of squalour despite their thriving businesses and upward mobility. The media also helped create a favourable climate for drastic action.

But what emerges with striking force is Rao’s own personality. Mild mannered,unassuming he makes an unlikely crusader. And yet what emerges from the film is the effectiveness of teamwork. Rao took care to involve politicians and to ensure a generous share of the limelight for his staff. In fact, his assistants were clearly so involved that they would point out a stray plastic bag and tell an urchin at a road stall to cut his nails. The other factor that seems striking inconsistency. The clean up drive gives the impression not of sporadic bursts of enthusiasm but of a permanent raising of standards. All this probably helped Rao’s successor the equally determined S Jagdeesan, to continue the drive. As she suggests at one point : once change is integrated into the system, the comings and goings of individuals ceases to matter.

 

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