MUMBAI, January 28: ANZ Grindlays Bank has decided to decentralise its credit card operations in the country in an attempt to improve customer service.The bank's credit card operations, currently located at Chennai, will be branched out to Mumbai, Calcutta, New Delhi, Bangalore and Hyderabad.
"We believe that our card-division would be able to improve customer service by this move. It will also speed up card applications and billings", said ANZ global cards division managing director, Charles V Carbonaro.
Carbonaro, who was in the country last week to attend a seminar on consumer finance, said that his bank is targeting a card base of over one million within the next three years.
"We currently have a card base of 1,60,000 in the country and hope to double it every year for the next three years," said Carbonaro.
ANZ Grindlays Bank's credit card business, which has till date functioned as a part of its banking operations, has now been spun off as a separate division and an independent profitcentre.
The cards division, according to Carbonaro, will get ahead of Standard Chartered in the domestic cards business over the next three years.ANZ Grindlay's Bank will also link all its automated teller machines (ATMs) with one another during the year and will add another 10 ATMs to its network by June-July 1998.
Copyright © 1998 Indian Express Newspapers (Bombay) Ltd.
