IIT Delhi incorporates PARSEC's CT solution
India's premier technology institute, the Indian Institute of Technology, Delhi, has installed PARSEC's CT solution to handle students' queries in an automated manner.

Green, clean and mean
Jan Carlson of SAS believed that a change to customer orientation must be evident at the final point of customer contact: the booking counter; the check counter; the cabin crew; the telephone operator; the accounts officer who settles credit notes for customers.

Movers & shakers
Verifone, the world's largest supplier of electronic payment systems and a division of Hewlett-Packard (HP), has promoted John Warren to the post of general manager (GM) of the Pacific region.


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