The programme, which has completed 100 days and has already received almost 150 letters so far, tackles complaints that range from harassment by local hooligans and illegal business activities to food products adulteration and illegal constructions.

Some of the major breakthroughs made by police through this programme -- which was launched by Deputy Commissioner of Police, zone-II, Dr K Venkatesham -- include busting a milk adulteration racket at Tulsiwadi, where Tardeo police seized 400 litres of adulterated milk of Mahananda and Gokul brands and equipment worth Rs 2.7 lakh. Also, the Nagpada police seized over 2 kgs of charas worth over Rs 50,000 from peddlers outside Maratha Mandir cinema at BombayCentral.

In other important breakthroughs, the police raided and sealed Gujarat Petrol Pump opposite Arthur Road Jail at Byculla, and Mangatram Petrol Pump at Bhandup, and Chembur Service Station on complaints of petrol adulteration. Letter-writers also wrote in about a prostitution ring at a couple of beauty parlours, Brightness at Gamdevi and Highness at Tardeo, where subsequent raids by the police resulted in 12 girls being rescued and the arrest of Thakur Kalyani, who allegedly conducted the racket.