This complaint forwarding system has been developed by Bedi and her team. “The effort aims to create a bridge between the police and the complainant,” Bedi said. India Vision Foundation is a trust that works in areas of police and prison reforms and women's empowerment.

Through this website, citizens who feel that their complaint has not been recorded or addressed at the police station can recount their complaint by filling an online form posted on the website. After the complaint has gone through a careful screening process by advocates, retired police officers and other experts in the field, it is forwarded to the concerned state police headquaters. A copy of the complaint is then emailed to the complainant so that they can approach the police station and follow it up.

However, Bedi stresses that the technology is a means by which citizens and complainants can 'strengthen the police services' and that the project and e-based complaint system should not be viewed as an attempt to replace the state police force.