According to Jaswinder Kaur, the complainant, her mother-in-law had moved an application to the Estate Office in August 2005 for issuance of an NOC for transferring her shop-cum-flat in Sector 9 D in favour of Jaswinder Kaur. The application was rejected on the grounds that the site in question already stood resumed due to building violations. When the complainant’s mother-in-law filed an appeal against the order before the appellate authority, Commissioner, Municipal Corporation, the case was remanded to the estate office and consequently the NOC was issued. It was found that the order resuming the SCF for building violations was cancelled later on. Alleging deficiency in service, the complaint was filed by Jaswinder Kaur that she had to spend Rs 1,61,210 due to the delay on part of the Estate Office as, in the meantime, rate of stamp duty had increased. The rate in August 11, 2005 was Rs 45,000 per square yard and rate of registration fee was Rs 1000, while in July 2006, the rate shot up to Rs 72,000 per square yard and the rate of registration fee Rs 10,200.