D P Panta, the IT Ombudsman, was in Surat on Friday and met officials of the department, including Chief Income Tax Commissioner KP Singh and Additional Commissioner Jyotilaxmi Naik. Later he briefed the media about the working style of the I-T ombudsman.

Panta said that any person could make a written complaint to the Income Tax ombudsman over grievances relating to I-T refunds, harassment of the assesses, non communication over scrutiny of a case, delay in disposing interest wavier, delay in disposal of rectification applications, delay in giving effect to the appellate orders, delay in seized books of accounts and assets, and delay in allotment of Permanent Account Number. They could also write to the ombudsman over non-credit of taxes paid, including Tax Deducted at Source, non-adherence to the prescribed working hours by IT officials, rude behaviour by the officials, and other matters related to the violation of the administrative instructions and circulars issued by the Central Board of Direct Taxes.