“Passengers faced a lot of inconvenience after landing as they could not move out of the airport since there baggage had not arrived. They felt restless and also picked up arguments with the airline’s ground staff,” said an airport official.

“Jade’s baggage has not arrived yet. It will arrive tomorrow,” said an official who is associated with the production house responsible for flying her down to participate in a reality show.

“I have been informed that my luggage would arrive a couple of days later. I am lucky to have my family here, but those without any option are really angry. Many have outstation plans which makes it difficult for them to come back to collect their baggage,” said Rupen Patel, another passenger who was on board.

The passengers also complained that there was nobody from the airline to help them fill the baggage reclaims form as well.