“I have been idling here for almost 20 minutes. The chaos ruins the whole pleasure of the expressway driving,” said Namita Kapur, resident of Gautam Nagar, who works with a PR firm at Gurgaon. She also added that many of the problems were due to drivers not sticking to their lanes.

It is a similar problem for Gurgaon residents driving to Delhi. Suneet Singh (35), said, “I work in Gulmohar Park and the expressway is the fastest route to my office. But with the jams at the toll plaza, I have been seriously contemplating using the Gurgaon-Mehrauli road despite the fact that I might have to travel a few kilometres extra.”

Physical barricades have been extended by 500 meters on both side of the plaza to segregate the vehicles. DS Constructions, builders of the expressway, also reduced the concession rates of the passes on Friday and started new schemes to encourage commuters to opt for smart tags.

But when Newsline approached the company on Monday for a plausible explanation for the continuing traffic jam, the company spokesperson said, “The outcome of the new schemes will be assessed after a week. It would be premature and misleading to speculate on the outcome ahead of this.”