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Prem Dass Sharma, a resident of Sector 43, had subscribed to a landline connection and a broadband connection from the company in August 2007. In the first month, the company dispatched a bill of an additional telephone he said he had never subscribed to.
After persuasions, the company waived off the bill of the false telephone connection. Sharma later requested the company officials to make corrections in their records and remove the fake telephone against his name. Acting on the application, the officials disconnected the existing telephone number for five days.
The consumer forum found the company used unfair trade practices and held it liable for deficiency in its services. They directed the firm to pay the amount to the complainant within 30 days from the receipt of the copy of the order, failing which they would be liable to pay amount along with the interest.
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