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BPOs go for novel recruitment schemes

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Pranav Kulkarni

Posted: Feb 26, 2008 at 0011 hrs IST

Pune, February 25 When placement agency consultant Anjum Shaikh was desperate to augment her data base for call centre recruitment she hit upon a novel idea. A team of tele callers who worked for her were asked to hang up their phones and instead go and sell burgers at a multiplex. “Even as they sold a burger to a customer they asked him or her to register with them for a lucky draw we also conducted. In no time we’d managed to generate a strong database with this novel move,” says the consultant candidly.

A few weeks ago, everyone buying a movie ticket at Esquare on Ganeshkhind Road was asked to pick up a small card from the stack at the ticket window that read “One night @ Zensar.” It was an invitation to youngsters to come and experience one night at the call centre and when they did so, the experiment also doubled up as a recruitment drive.

With the current scenario in the market when IT and ITES industries are creating humongous job opportunities, gone are the days when job hunting for youngsters was a distant dream. Today with more jobs and less talent available, the demand for young workers has far outstripped supply.

“Most outsiders don’t have any idea of what a BPO exactly is. In fact they harbour a lot of misconceptions about BPOs. Hence we organised this one night program to educate youngsters and promoted this program in shopping malls and multiplexes where youngsters usually hang out. The program helped us to generate a database of those people who otherwise wouldn’t have come to Zensar or BPO industry in general,” says Parul Vaidya of marketing and communications department, Zensar.

Apart from these, networking through other employees and approaching their friends is getting an increasingly popular option too. Pradnya Rajput who works in the HR department of an international BPO says her company has zeroed in on referrals as being the most effective recruitment tool.

The ones to benefit the most out of this entire scenario are of course the job seekers. “It’s great fun! When you get call from companies for jobs, you feel important and you get to brag amongst your friends as well,” says Siddharth L who was placed in an MNC through a friend’s reference.

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