Mukat Bihari Jain, a resident of Sector 48, approached the consumer forum alleging deficiency in services on part of the company and sought refund of the money deposited by him for booking the flat.

Jain said, during the time of booking, he was assured that the possession would be given within two years.

He said without any information or consent, the builder changed the original layout of the project. Moreover, on further inquiry, it was found that the requisite licence from the Pollution Control Board for the said project was also not obtained. Jain thus decided to cancel his booking and requested refund of the amount deposited by him.

The company stated in its reply: “Since the project was at the conceptual stage, it was made clear to Jain that all building plans, specifications and layout plans were tentative and subject to variations and modifications by the company or a he competent authority.”