The paramilitary force has already given a set of instructions to its personnel at airports—CISF’s highest paying client—after a series of complaints on the language used by them, officials said.

“There are a variety of nuances to a language. The men are recruited from various parts of the country and when they speak, the local nuances come into play. We have received some complaints about this,” said RK Das, CISF Director General at the raising day press conference at CISF headquarters today.

He said the force has prepared a set of ‘commonly used words’ for the personnel. “The dialect used by a person from Haryana is different from the one used in other states. A passenger might find the particular use of a word or phrase objectionable by the personnel though it is common in his state. We want to standardise the language used by our personnel,” he said.

A senior CISF official, giving example of use of language at airports, said personnel would address a passenger as Aap (in Hindi), which is a respectful manner of addressing, and not Tum or Tu.

Emphasising that the increase in the volume of passengers at airports has put more pressure on CISF, Das has requested passengers to be considerate to the personnel by helping them in going through security checks.

“Deployment of our personnel has not been increased corresponding to the rise in the number of people taking aerial route ,” he said.