Sunita Verma, a resident of Manimajra, had moved a complaint before the forum seeking directions to ICICI Bank to return the vehicle or pay the entire cost price she paid for the car.

Verma had purchased a Maruti Marina car after taking a loan of Rs 3,40,000 from the bank. The said amount was to be paid in 48 equated monthly instalments (EMIs) of Rs 9,635 each, commencing from June 2006.

Verma claimed that in April, 2007, the bank’s recovery agents came to her house and forcibly took away the car after she failed to pay one instalment. She claimed the bank did not serve any notice regarding the repossession of the car.

The ICICI Bank contended that as Verma did not have sufficient resources to return the loan, she surrendered the vehicle.

President of the forum, Lakshman Sharma, observed that the complainant paid the first 10 instalments but failed to pay the eleventh instalment in time.

“There was no occasion for the complainant to surrender the car. There is nothing on record to prove that the complainant had surrendered the car.”