Established in 2002, the Delhi Metro Training School is the only specialised training institute in Metro operations and maintenance technology in South Asia. The programme was initially developed with the help of the Hong Kong Metro.

The institute has already trained more than 5,000 employees of the Delhi Metro’s Operations and Maintenance (O&M) Wing, CISF and Delhi Police personnel, Bangalore Metro personnel, contractors’ staff (ticketing, customer facilitation, etc), customer relation assistants (CRAs) and other departments of the organisation. “So far this year, 1,160 new staff members have joined the institute and 550 have already undergone training,” Anuj Dayal, DMRC spokesperson, said.

“TUV SUD South Asia Private Limited, a testing and certification body, found that the Delhi Metro Training Institute has established and applies a Quality Management System (QMS) for design, development and delivery of its training programmes. An audit was performed by the body, which found that the institute fulfilled quality requirements according to ISO 9001:2008. All training activities, including the training need analysis, designing module, pedagogy, feedback analysis and evaluation were audited by the certifying body,” Dayal said. 

The training school has specialised working model rooms — for understanding the functioning of the signalling and automatic fare collection (AFC) systems.

The institute plans to procure one more simulator by the end of this year so that train operators can have more hands-on experience of driving a Metro train.