Feedback forms have been made available at Katraj. Passengers will be able to report back to the authorities on whether the bus is clean, on time, whether the route boards are in order, if the ladies seats are being left to the women and about the behaviour of the bus drivers and conductors.

“The forms are available with the driver and the conductor. This feedback will come directly to the management. It is being implemented beginning Friday,” said D A Pardeshi, PRO. Further, thirty new buses of this depot will carry the telephone numbers of the PRO and the depot manager on which passengers will be able to provide instant feedback.

The Katraj depot has also introduced new route boards. “In all 10 buses of the depot will carry new route boards that will have information of at least 10 other routes,” Pardeshi said.