The petitioner, Saurabh Puri, resident of Sangrur, stated that he had purchased a leather wallet along with a complimentary table alarm worth Rs 200 through the internet. The product was available on a discounted price on the occasion of Father's Day. He averred that it was mentioned on the website that the delivery of the products was free in Ropar, Chandigarh and Patiala. After registering the order, he gave his address at Ropar, after he received a mail confirming the order. Further, he also got confirmation of the payment for the product he had purchased. Saurabh alleged that the product was not delivered to him even though he reminded the company several times. However, through a mail dated July 12 last year, Puri was told his delivery address was not serviceable and the amount would be refunded, which the company claimed was refunded to him.