The service, the first of its kind at an Indian airport, would include wheelchair assistance. “The Contact Zone has been set up near Gate 1 of Terminal 2. The initiative aims at making passenger experience at the Delhi airport smooth and hassle free,” a DIAL spokesperson said.

So far, only airlines provided this service. But passengers had to face difficulties often, as those accompanying them were not allowed inside the terminal. “The Contact Zone is aimed at bridging this gap and will guide the passenger through the airport till airline officials take charge,” the spokesperson said.

In addition, two parking bay slots have also been reserved for vehicles at the zone for passengers requiring wheelchair assistance.

“Customer service executives and porters have been deputed for coordination and facilitation at the ‘Contact Zone’. Additional staff is also available on call. While passengers wait in the special area, an with the Contact Zone will in turn contact the airline concerned for deputing their staff to help complete the departure formalities,” a spokesperson said.