The federation, representing around 65,000 officers of the bank, has also made it clear that it cannot be "taken for granted" in the context of the SBI management move of extending the working hours and introduction of shifts. However, it said that "it has an open mind and willing to commence a dialogue on the issue (of flexible working hours)".

Responding to the series of demands of the officers' federation, a top SBI official said these are "small matters" and can be sorted out with the federation functionaries.

The SBI management has recently convened a meeting to analyse the changes that have taken place during the last three years and their impact on the working of the bank. SBI deputy managing director and corporate development officer Y Radhakrishnan andchief general manager (HRD) SC Bhave made a presentation on the bank's position before and after restructuring.

Unhappy with the implementation of the McKinsey report, the federation has demanded :

-- The managment should share the developments in regard to future plans in diversifying its activities;

-- It should have fresh approach towards the classification of branches as commercial and general banking, especially in the backward states; and

-- It should hold discussions in regard to its strategies for taking up the unfinished agenda like creation of new associates/subsidiaries, specialised branches.

The federation has also demanded that a review in regard to repositioning/ merger of the divisions and allowing certain branches under general banking to take up commercial network business.

It also wants a review of the credit audit system introduced by the bank and extension of the principle down the line. It has also suggested that the logic adopted in respect of credit audit to clear theposition of the sanctioning authorities once the credit audit is completed and no adverese remarks are noticed should be extended to the regular inspection in respect of the lower level functionaries both at branches as well as controlling authorities.

The bank's restructuring, according to the federation, should be in totality. The industrial relations department at central office is worst affected due to the confusion created through restructuring, it said.

The federation has pointed out that the sanctity of the bilateral discussions and undestandings have been worst affected due to extraneous power structure in the form of central human resources committee (CHRC).

The federation is also not happy with the disciplinary procedures followed in the bank. "Assuarnces were given at the time of implementation of restructuring that the managment would have an open mind to discuss changes that are introduced from time to time. Unfortunately, the managment failed to keep up their assurances," alleged thefederation.

About the overall focus of the bank, the federation has said that the restructuring has no doubt brought about changes in bank's approach towards the corporate group and large customers, but the medium sized customers did not receive the same attention. "We have to strike a balance between the lower/middle class customer and the corporate customer. Any partiality to one group is bound to upset the apple-cart of business," said the federation.