Nokia joint managing director Parikshit Bhasin and HCL Insys chief executive (office automation division) jointly inaugurated the centre on Monday. The centre is aimed at providing innovative, end-to-end service and support to customers of Nokia's entire mobile telephony range, 24 a day, seven days a week.

The office automation division will set up similar facilities for Nokia in Chennai, Noida, Lucknow and Secundrabad. Plans are underway to extend this partnership to the entire Saarc region.

The setting up of Nokia's first IVR centre in the country is a demonstration of HCL Insys' declared thrust on global systems support and services, the telecommunication sector and its anticipation of the oncoming era of convergence.

The centre is designed to telephonecally address customer queries in a centralised manner onwide-ranging information including status, cost estimates, timeframes for repair, modelwise specifications and costs of handsets and accessories, promotional offers and credit card acceptability.

The IVR system supports these services in Hindi and English. In addition, the voicemail messaging system allows a customer round-the-clock access to these services and automatically logs their queries in the system. These services will benefit approximately 1 lakh Nokia customers in New Delhi at telephone number 6963126.