Customer satisfaction to drive volumes at Ashok Leyland
Ashok Leyland is changing lanes to get ahead in the market share sweepstakes. For the company, the road to volumes will now be paved with customer satisfaction.

Hasbro and Mattel launch `Realistic' action figures
A fight for the boys of the next millennium is underway in the toy business. And there's a surprising new battleground: "Believable" action figures that toy makers think boys today can identify with more than with Batman or the Power Rangers.

Saatchi & Satchi corners $735m in new business
British advertising firm Saatchi & Saatchi Plc said on Thursday it had pulled in a record $735 million of new business in 1999 and was set for above-industry growth in 2000 after pre-tax profit rose 4.3% last year.


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