With Rs 1,600 crore exports this year, Tata Consultancy Services (TCS), the largest software company in India, is riding the crest of the software wave. While others have slipped, TCS has consistently maintained its position as the country's top software exporter by forging alliances with leaders like IBM, Hewlett Packard, Microsoft and Oracle. TCS chief executive officer, S Ramadorai, spoke to N SHIVAPRIYA on the key issues facing the industry and his company. Excerpts: Many ambitious targets are being set for the Indian software industry -- the IT Task Force has set an export target of $ 50 billion for 2008. Can the industry meet these targets?
The industry certainly has the potential. But performance varies from company to company and depends on their level of commitment. The portion of the pie the country should get must be substantially and more than what it is today. We must focus on value-added services, creating intellectual properties and licensing them, products,different segments of the market and of course, the internet revolution and participation in internet-related services. The combination of all these is very important to get to a higher order of value proposition and service.
What are the factors driving the growth of the industry? Will companies be able to sustain the cumulative annual growth rate of over 50 per cent?
If you look at individual companies, the same growth may not be possible because of their size. But if you take smaller companies, sustained growth is certainly possible for the next couple of years till they reach a critical mass after which they can grow at a slower pace. All shapes and sizes of companies have to participate in this vision. Each one will grow at different rates, but the overall growth of the industry is what we are looking at -- that has to be sustained at 50 per cent.
In the past few weeks, the value of software stocks has fallen. There is a theory that these scrips have been grossly over-rated andare now finding their true levels. What are your views on this?
Software stocks have been overhyped and overvalued because of a number of reasons. Firstly, the market itself was depressed in comparison with other stocks and industries. Secondly, the number of good shares available was very restricted. There was also no clear understanding of what the software business was all about. Lack of awareness can lead to a mad rush or mad valuations. Because of all these reasons, the stocks were going through the roof. They now have to find their right place and corrections will happen. When that happens is yet to be seen.
But isn't the valuation of these firms based on their potential?
Potential has to translate into reality at some stage. If the potential stays as potential, somebody is going to say let's look at reality. Valuation cannot be for the industry as a whole. It has to be based on companies, their strategies, actual realities. The models of evaluation will be much more refined as wego along. And that is good for the companies and the industry. We don't want to be overvalued.
The Euro conversion is being billed as the next big opportunity for software companies after Y2K. Will it be as big?
The Euro has a completely different set of challenges it is not like Y2K which had to be done by the next year. The size of the market will not be as big, but certainly there is an opportunity.
Can you elaborate on the model used by TCS for Y2K solutions? Will you be following the same model for the Euro?
We created a software factory where all the hardware, infrastructure, methodology, quality and project management came from TCS. We took a number of business associates through companies (around 700 people from 30 companies) which wanted to build capabilities by participating in this at our factory and trained them. At the end of the day, nobody wants to lose a trained resource. We will find ways to co-operate or collaborate with them. It was successful as a concept-- so that model will certainly be used by TCS whether it is for the Euro or anything else.
Will TCS be able to achieve its aggressive targets without tapping the market for funds?
Money is not a problem. We are not closed to anything. In technology, things sometimes change almost in a few days. You must be flexible enough to look at an opportunity instead of saying don't even come to me for the next two years.
Are you looking at acquisitions?
Acquisition is a route, no doubt. But it is not easy. The reason for acquisition must be very clear: whether you are acquiring for technology, geography or market share. It cannot be at the cost of sacrificing profitability. You may grow on your bottomline but if profits have gone down then it doesn't make sense. We will certainly look at acquisitions as a means to grow, but we are not saying we definitely have to acquire to grow. Every company must have its own strategy.
TCS is planning to increase its focus on products. Whatis going to be your next product?
It will be a telecom product. It will be launched during the course of the year. Yes, we will be looking at e-commerce very heavily. Every product we have will have an e-commerce version.
Copyright © 1999 Indian Express Newspapers (Bombay) Ltd.